Keg is leakingUpdated 2 months ago

Encountering a leak in your keg can present an inconvenience, yet rest assured, we're here to guide you through the process of identifying and rectifying the issue. Follow these meticulous steps to effectively troubleshoot the problem:

• Utilize a Trub Container: Upon noticing a leak, take the precautionary measure of placing a trub collection box beneath the keg's valve to contain any potential spillage.
• Valve Operation Assessment: Exercise caution as you proceed to open and close the valve on the keg. Avoid applying excessive force, as it may exacerbate the situation.
• Thorough Inspection for Obstructions: Conduct a meticulous examination of the valve area to detect any particles or debris that may impede the valve's complete closure. Employ a clean cloth or brush to meticulously remove any obstructions.
• Persistent Leakage Resolution: In the event that the issue persists despite your diligent efforts, we encourage you to promptly contact our esteemed customer support team for further guidance and assistance.

If no of the mentioned steps help, please contact our customer support by providing the following information:

• Video Documentation: If feasible, furnish us with a brief video capturing the precise location of the keg leak. This visual aid will facilitate our comprehension of the issue's scope and severity.
• Nature of Leakage: Please delineate whether the leakage occurs during specific keg-related activities, such as dispensing or transport, or if it manifests persistently regardless of the keg's operational status.

Should you require further elucidation or assistance, please do not hesitate to avail yourself of our services. We remain steadfast in our commitment to ensuring that your kegging endeavors proceed seamlessly and with utmost satisfaction.