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MiniBrew Support Team

If you have any questions, you can send an email to hello@minibrew.io

MiniBrew Support Team

Available from Monday to Friday

Minibrew Help Center

Managing your account and manage notification to make MiniBrew work for you

Your Profile

What Is MiniBrew?

How To Use MiniBrew: Your Quick Start Guide

Getting Familiar With Your MiniBrew

MiniBrew Glossary

Intro to MiniBrew

Water Connection

WiFi & Electricity connection

Useful kitchenware

Source Your Own Starter Pack

Preparation before MiniBrew arrives

Getting Started For Brew Pack Brewers

Where can I buy brew packs?

Fermentation time of Brew Packs

Getting Started For Recipe Creators

Getting Started

What's The Power Consumption Of A Machine?

What Material Is The Smart Keg Made Off?

Keg can't cool down

Keg is leaking

Can you make stouts with the Minibrew?

What does the state "IDLE" means?

Should CIP empty itself during the cleaning cycle?

How To Connect Device To WiFi?

How Does My Beer Machine Get Software Updates?

Smart Keg won't update

Error: Base / Smart Keg lost it state

Reporting Bugs on the MiniBrew App or Portal

Brewing instructions on portal / app

Troubleshooting QR Code Issues

Software Updates & WiFi

What, Why and How?

How Long Does Rinsing Take?

Error: Dry Run / Pump priming

Error: Keg not recognised

Rinsing

What's Mashing

Mashing process - in depth overview

Do I Need The Sparge Plate To Brew?

Mashing

What's Boiling?

How Long Does Boiling Take?

Why Is My Device Not Reaching 100 Degree Celsius?

White Foam Comes Out

Error check carousel

Boiling

Do I Need A Connection To Water Supply?

What is the recorded noise of the fan?

Does the Keg fan always runs when the power is on?

Cooling

The Cleaning Doesn't Start?

How To Clean the Smart Keg?

Cleaning

How Do I Use The Blow-off?

What's Dry Hopping?

Fermenting

How much beer is left in the keg?

Which Beer Tap Do I Get?

No beer is coming from tap?

Serving

What Do The LED Colours Mean?

LED Meaning

Using MiniBrew

What To  Do When Device Is Connected To Other Mail Address?

How Do I Check Subscription End Dates?

Can I Share My Account With Multiple Friends?

Sign-in to MiniBrew

Where Can I Get A Receipt Of My Pro-membership?

Can I Connect Multiple Smart Kegs?

Can I Buy A Pro-membership As A Gift?

How can I change payment method I use for my subscription?

Adding free pro membership months

How Do I Remove The Previous Owner?

How To Resolve Endless Loading In Pro-Membership?

How To Find My Serial Number?

Which Ingredients Can I Use?

Which Brew Packs Don't Have Wheat or gluten?

Which Non-Alcohol Beer Recipes Do You Have?

Expired Yeast / Doesn't work

Sold out Brew Pack

QR doesn't work / missing

Ingredients Options

How Do I Contact MiniBrew?

How Can I Ship Your Product Myself?

Where do you ship?

What's a PU number?

Which Retailers Offer MiniBrew?

Change An Order

When Do I Get My Product As Indiegogo Backer?

How do I track my order?

When will delivery be if I order now?

Shipment Methods

Payment methods

Do I Need To Pay Upfront?

Card is Declined

Why Do I Need To Pay Import Duties?

Can I Buy A Device Without VAT

Change Creditcard Details

Request Order Refund

Minibrew has debited my card?

Shipment & Payment Methods

Can I buy separate accessories?

30-days cooling off period

Lost a Part for Your MiniBrew?

Repair & Replace Policy

Life Span Of Device

Warranty Policy

Warranty & Repair