MiniBrew Support Team

If you have any questions, you can send an email to support@minibrew.io

MiniBrew Support Team

Available from Monday to Friday

Minibrew Help Center

<p data-sourcepos="3:1-3:103;28-130" id="isPasted">Tracking your MiniBrew order is quick and easy &#x2014; everything is in your account. Here&apos;s how to find it:</p><ol data-sourcepos="5:1-9:72;132-360"><li data-sourcepos="5:1-5:56;132-187">Go to <a href="https://www.minibrew.io/">www.minibrew.io</a></li><li data-sourcepos="6:1-6:45;188-232">Click Login in the top navigation bar</li><li data-sourcepos="7:1-7:27;233-259">Sign in to your account</li><li data-sourcepos="8:1-8:29;260-288">Navigate to My Orders</li><li data-sourcepos="9:1-9:72;289-360">Select your order to see the current status and tracking information</li></ol><hr><h2 data-sourcepos="13:1-13:43;367-409" id="havent-received-a-tracking-update-yet">Haven&apos;t received a tracking update yet?</h2><p data-sourcepos="15:1-15:289;411-699">If your order shows a PU number, it means your package has been picked and packed in our warehouse but hasn&apos;t been dispatched yet &#x2014; paperwork is still being arranged. <a href="https://minibrew-help-center.gorgias.help/en-US/whats-a-pu-number-415892">Here&apos;s what that means and what happens next.</a></p><hr><h2 data-sourcepos="19:1-19:42;706-747" id="still-have-questions-about-your-order">Still have questions about your order?</h2><p data-sourcepos="21:1-21:125;749-873">Reach out via our <a href="https://minibrew-help-center.gorgias.help/en-US/contact">Contact page</a>, and we&apos;ll look into it for you. &#x1F37A;</p>

Tracking your MiniBrew order is quick and easy — everything is in your account. Here's how to find it:. If your order shows a PU number, it means your package has been picked and packed in our warehouse but hasn't been dispatched yet — paperwork is s

How do I track my order?

Shipment & Payment Methods

Shipment Methods

Unboxing the MiniBrew

What Is MiniBrew?

How To Use MiniBrew: Your Quick Start Guide

Getting Familiar With Your MiniBrew

MiniBrew Glossary

What should I expect after placing an order with MiniBrew?

Can I brew cider with the MiniBrew?

Intro to MiniBrew

Water Connection

WiFi & Electricity connection

Useful kitchenware

Source Your Own Starter Pack

What are the steps to edit or adjust recipe parameters during brewing process?

Preparation before MiniBrew arrives

Getting Started For Brew Pack Brewers

Where can I buy brew packs?

Fermentation time of Brew Packs

Can the MiniBrew support team provide a new QR code if mine is lost or missing?

What if I encounter issues related to brewing ingredients or QR codes?

Getting Started For Recipe Creators

Do I need a membership to brew my own recipes with MiniBrew?

Getting Started

How do I get technical support for my MiniBrew product?

Is it necessary to have a filter system for MiniBrew in locations with unclean water?

How can I get support if my brewing machine is malfunctioning?

Creating your first beer recipe

How To Connect Device To WiFi?

Software Update

Smart Keg won't update

Reporting Bugs on the MiniBrew App or Portal

Brewing instructions on portal / app

Troubleshooting QR Code Issues

Keg Lost Connection

Remove Another Brewing Session

What's The Power Consumption Of A Machine?

What should I do if my MiniBrew device is experiencing a server-related connection issue?

How can I reset my kegs using the MiniBrew app?

What to do if the MiniBrew Base Station makes unusual noises during brewing?

What does the state "IDLE" means?

I'm having trouble finding Android App in the Play Store

Operation, Software & WiFi

What, Why and How?

How Long Does Rinsing Take?

Error: Dry Run / Pump priming

Error: Keg not recognised

Rinsing

What's Mashing

Mashing process - in depth overview

Do I Need The Sparge Plate To Brew?

Error Mash Tun Placement

Default Mashing Scheme

Creating your first mashing scheme

Mashing

What's Boiling?

How Long Does Boiling Take?

Why Is My Device Not Reaching 100 Degree Celsius?

White Foam Comes Out

Error check carousel

Gap Between Hop and Top Cover

Hop addition times during boiling

Creating your own boiling scheme

In depth breakdown of boiling

Boiling

Do I Need A Connection To Water Supply?

What is the recorded noise of the fan?

Does the Keg fan always runs when the power is on?

Cooling the wort

Cooling

The Cleaning Doesn't Start?

How To Clean the Smart Keg?

Should CIP empty itself during the cleaning cycle?

What kind of Dishwasher tablets?

Cleaning

How Do I Use The Blow-off?

What's Dry Hopping?

I Spotted White Color On The Fan Cover

Error: Smart Keg Doesn't cool down

Error: Keg is leaking

Setup Smart Keg in fermentation separately

Error: Base / Smart Keg lost it state

Error: Smart Keg fermentation doesn't start

My fermentation is not starting / no bubbles

Fermenting

How much beer is left in the keg?

Which Beer Tap Do I Get?

No beer is coming from tap?

Keg can't cool down

How can I resolve excessive foam when dispensing beer from the MiniBrew?

Sodastream cartridge connection

Serving

What Do The LED Colours Mean?

LED Meaning

Deepclean Instructions

Deepcleaning

Using MiniBrew

Sign-in to MiniBrew

Can I Share My Account With Multiple Friends?

How Do I Check Subscription End Dates?

Where Can I Get A Receipt Of My Pro-membership?

Can I Connect Multiple Smart Kegs?

Can I Buy A Pro-membership As A Gift?

How can I change payment method I use for my subscription?

Is there a Free Membership?

Got a Second-Hand MiniBrew? Here's How to Link It to Your Account

Managing your account

How To Resolve Endless Loading In Pro-Membership?

How To Find My Serial Number?

Missing Session Data Brewery Portal

Buying a Second-Hand MiniBrew? Here's What Should Be in the Box

Get troubleshooting tips

Your Profile

Which Ingredients Can I Use?

Which Non-Alcohol Beer Recipes Do You Have?

Expired Yeast / Doesn't work

Sold out Brew Pack

QR doesn't work / missing

How can I use my Brouwmout recipe kit?

When to add Dry-hop?

Which Brew Packs Don't Have Wheat or gluten?

How To Make Cider

Kombucha fermentation with the MiniBrew Keg

Bittersweet Symphony

Bonfire

Brave bird

Delfis Juice

Don't Leave Me This Way - Porter (5,5%)

Doublegangers

American IPA - IPA (5,7%)

Get to the hoppa - NEIPA (5%)

Gulden Craen - Strong Blond (6%)

Hainaut - Saison (6.5%)

Hazy Daze – Session IPA (4%)

Hello World - Amber Ale (6%)

Hopfenweisse

Icelandic Pale Ale  - Pale Ale (5%)

Juicy Double - DIPA (7%)

Myst

Sputnik

Stapzwan Porter

Traiectum Triple - Belgian Triple (8%)

Wiltenburg-  Lager (5%)

Wiltenburg - Weizen (4,7%)

Wingman Robin

Stella Stout - Porter (8.1%)

Wingman Robin - Amber Ale (5,8%)

Brew pack contents & timetable

Ingredients Options

Where do you ship?

What's a PU number?

Which Retailers Offer MiniBrew?

Change An Order

When Do I Get My Product As Indiegogo Backer?

Payment methods

Do I Need To Pay Upfront?

Why Do I Need To Pay Import Duties?

Can I Buy A Device Without VAT

Request Order Refund

30-days cooling off period

Lost a Part for Your MiniBrew?

Repair & Replace Policy

Life Span Of Device

How does the MiniBrew warranty and return policy work?

What Material Is The Smart Keg Made Off?

Warranty & Repair Policy

Warranty & Repair

Haven't received a tracking update yet?

Still have questions about your order?

How do I track my order?Updated 18 hours ago

Haven't received a tracking update yet?

Still have questions about your order?