MiniBrew Support Team

If you have any questions, you can send an email to support@minibrew.io

MiniBrew Support Team

Available from Monday to Friday

Minibrew Help Center

Go to <a href="https://minibrew-help-center.gorgias.help/en-US/ssp/login" id="isPasted">MiniBrew Help Center (gorgias.help)</a> and choose one of the provided options:-email-SMS<img src="https://attachments.gorgias.help/m8ejp/hc/jlqz/help-b33cd18c-5205-4497-95f3-2620cb8bfda6.png" style="width: 400px;" class="fr-fic fr-dib">After choosing one of the options you will receive a 6-digit code in your inbox (email) or on your phone.<img src="https://attachments.gorgias.help/m8ejp/hc/jlqz/help1-17896869-9f9d-4ade-9fa8-7ad3af145016.png" style="width: 300px;" class="fr-fic fr-dib">After filling in this 6-digit code you will get access to your order(s) and you can see the status.

Go to MiniBrew Help Center (gorgias.help) and choose one of the provided options:. -email. -SMS. After choosing one of the options you will receive a 6-digit code in your inbox (email) or on your phone. After filling in this 6-digit code you will get

How do I track my order?

Shipment & Payment Methods

Shipment Methods

Unboxing the MiniBrew

What Is MiniBrew?

How To Use MiniBrew: Your Quick Start Guide

Getting Familiar With Your MiniBrew

MiniBrew Glossary

What should I expect after placing an order with MiniBrew?

Can I brew cider with the MiniBrew?

Intro to MiniBrew

Water Connection

WiFi & Electricity connection

Useful kitchenware

Source Your Own Starter Pack

What are the steps to edit or adjust recipe parameters during brewing process?

Preparation before MiniBrew arrives

Getting Started For Brew Pack Brewers

Where can I buy brew packs?

Fermentation time of Brew Packs

Can the MiniBrew support team provide a new QR code if mine is lost or missing?

What if I encounter issues related to brewing ingredients or QR codes?

Getting Started For Recipe Creators

Do I need a membership to brew my own recipes with MiniBrew?

Getting Started

How do I get technical support for my MiniBrew product?

Is it necessary to have a filter system for MiniBrew in locations with unclean water?

How can I get support if my brewing machine is malfunctioning?

Creating your first beer recipe

How To Connect Device To WiFi?

How Does My Beer Machine Get Software Updates?

Smart Keg won't update

Reporting Bugs on the MiniBrew App or Portal

Brewing instructions on portal / app

Troubleshooting QR Code Issues

Keg Lost Connection

Remove Another Brewing Session

What's The Power Consumption Of A Machine?

What should I do if my MiniBrew device is experiencing a server-related connection issue?

How can I reset my kegs using the MiniBrew app?

What to do if the MiniBrew Base Station makes unusual noises during brewing?

What does the state "IDLE" means?

I'm having trouble finding Android App in the Play Store

Operation, Software & WiFi

What, Why and How?

How Long Does Rinsing Take?

Error: Dry Run / Pump priming

Error: Keg not recognised

Rinsing

What's Mashing

Mashing process - in depth overview

Do I Need The Sparge Plate To Brew?

Error Mash Tun Placement

Default Mashing Scheme

Creating your first mashing scheme

Mashing

What's Boiling?

How Long Does Boiling Take?

Why Is My Device Not Reaching 100 Degree Celsius?

White Foam Comes Out

Error check carousel

Gap Between Hop and Top Cover

Hop addition times during boiling

Creating your own boiling scheme

In depth breakdown of boiling

Boiling

Do I Need A Connection To Water Supply?

What is the recorded noise of the fan?

Does the Keg fan always runs when the power is on?

Cooling the wort

Cooling

The Cleaning Doesn't Start?

How To Clean the Smart Keg?

Should CIP empty itself during the cleaning cycle?

What kind of Dishwasher tablets?

Cleaning

How Do I Use The Blow-off?

What's Dry Hopping?

I Spotted White Color On The Fan Cover

Error: Smart Keg Doesn't cool down

Error: Keg is leaking

Setup Smart Keg in fermentation separately

Error: Base / Smart Keg lost it state

Error: Smart Keg fermentation doesn't start

Fermenting

How much beer is left in the keg?

Which Beer Tap Do I Get?

No beer is coming from tap?

Keg can't cool down

How can I resolve excessive foam when dispensing beer from the MiniBrew?

Serving

What Do The LED Colours Mean?

LED Meaning

Deepclean Instructions

Deepcleaning

Using MiniBrew

What To  Do When Device Is Connected To Other Mail Address?

How Do I Check Subscription End Dates?

Can I Share My Account With Multiple Friends?

Sign-in to MiniBrew

Where Can I Get A Receipt Of My Pro-membership?

Can I Connect Multiple Smart Kegs?

Can I Buy A Pro-membership As A Gift?

How can I change payment method I use for my subscription?

Free Membership

Can I register for a pro-version software subscription if I received a new brewing machine?

Managing your account

How Do I Remove The Previous Owner?

Change your settings

How To Resolve Endless Loading In Pro-Membership?

How To Find My Serial Number?

Missing Session Data Brewery Portal

Get troubleshooting tips

Your Profile

Which Ingredients Can I Use?

Which Non-Alcohol Beer Recipes Do You Have?

Expired Yeast / Doesn't work

Sold out Brew Pack

QR doesn't work / missing

How can I use my Brouwmout recipe kit?

When to add Dry-hop?

Which Brew Packs Don't Have Wheat or gluten?

How To Make Cider

Bittersweet Symphony

Bonfire

Brave bird

Delfis Juice

Dont Leave Me This Way

Doublegangers

Drop It Like Its Hop

Get To The Hoppa

Gulden Craen

Hainaut

Hazy Daze

Hello World

Hopfenweisse

Icelandic Pale Ale

Juicy Double

Myst

Sputnik

Stapzwan Porter

Traiectum Tripel

Wiltenburg Lager

Wiltenburg Weizen

Wingman Robin

Brew pack contents & timetable

Ingredients Options

How Do I Contact MiniBrew?

How Can I Ship Your Product Myself?

Where do you ship?

What's a PU number?

Which Retailers Offer MiniBrew?

Change An Order

When Do I Get My Product As Indiegogo Backer?

When will delivery be if I order now?

How can I track my MiniBrew order?

What happens if a delivery issue occurs with my package?

Payment methods

Do I Need To Pay Upfront?

Card is Declined

Why Do I Need To Pay Import Duties?

Can I Buy A Device Without VAT

Change Creditcard Details

Request Order Refund

Minibrew has debited my card?

What are MiniBrew's payment options?

30-days cooling off period

Lost a Part for Your MiniBrew?

Repair & Replace Policy

Life Span Of Device

How does the MiniBrew warranty and return policy work?

What Material Is The Smart Keg Made Off?

Warranty & Repair Policy

Warranty & Repair

How do I track my order?Updated 2 years ago